Privacy Policy
This Privacy Policy applies to all personal information collected by valero.im ("VALERO," "we," "us") through this website. Our website is hosted by a professional hosting provider, which may be located outside your country, and we may move the website to another provider or country.
1. What is personal information?
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information is true and whether or not it is recorded in a material form.
Information that does not disclose your identity or allow it to be determined will, in most cases, not be personal information and is not covered by this policy.
2. What information we collect
The personal information we collect depends on how you use the website. It may include the name by which you would like us to address you, your email address, and, where you choose to use them, details you provide in an application or when contacting us.
3. How we collect it
We collect personal information when you enter it on the website or send it to us. The website does not use advertising or tracking cookies; see our Cookie Policy for details.
4. Purpose of collection
We collect personal information to respond to you and to provide the best possible service experience.
We share personal information only with service providers who help us operate the website and our services, and, where you apply for a product, with the regulated partners who provide it. Maintenance and support personnel may access it in the normal course of their duties.
If you give us your contact details, we may send you information about VALERO that you would reasonably expect to receive. We do not use sensitive personal information for marketing. Every message includes a simple way to stop further communications at any time.
5. Access and correction
You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, subject to certain legal exceptions.
6. Complaints
If you have a complaint about how we handle your personal information, please contact us. Complaints are reviewed by the person responsible for privacy, who may ask you for further information. If your complaint is well founded, we will work with you to put the problem right.
7. Overseas transfer
Your personal information may be transferred to and processed in countries other than your own, including within the European Union, where it is protected by data protection laws that offer substantially similar protection.
8. Third-party services
Links on the website to third-party sites or services are not covered by this policy. We are not responsible for the privacy practices of those third parties, and a link does not imply our endorsement.
9. GDPR
If you are located in the European Economic Area, the General Data Protection Regulation (GDPR) may give you additional rights and remedies regarding your personal information, including rights of access, correction, deletion, restriction, portability and objection.
10. Contact
Questions about this document can be sent through the contact channels published on www.valero.im.